Security & Trust
How we handle your access,
your data, and your risk.
We're a small team without formal certifications yet, so here's exactly how we operate instead of a badge that says trust us.
Credentials & Access
We don't take custody of your passwords, API keys, or other secrets as standard practice. When a task requires platform access, we use our own credentials to log in and work directly, including coordinating with your other software vendors when needed, rather than asking you to hand over accounts.
Data Handling
We don't retain client data beyond what's actively needed to do the work in front of us. There's no long-term data store of client information sitting on our end.
Internal Security Practices
Every platform and client gets its own separate credentials on our end. We don't reuse logins across accounts. Part of our ongoing work is making sure your website and systems are configured correctly to prevent data exposure, not just handled once and forgotten.
Incident Response
If something goes wrong on a system we've touched, we troubleshoot and fix it directly and hands-on. We're a small team, so response isn't routed through a support ticket system. It goes straight to the person who did the work.